TERMS AND CONDITIONS

Terms & Conditions

Know your rights shopping online with us by going to ACCC’s website. As an Australian owned and operated company, Heartwood Timber Designs ABN 63 711 897 962 will at a minimum always conform to all applicable Australian laws. However, we will strive to provide you with service that exceeds your expectations and are left satisfied with your experience.

Credit Card Payments

The Heartwood Timber Designs website uses industry-leading 256-bit credit card encryption technology and processes all credit payments using the PayPal gateway processing system. This means that your account is debited at the time of placing the order for the full order value as seen in the checkout.

If a refund needs to be performed by Heartwood Timber Designs for an online order, this will either be processed directly through PayPal’s online portal or we will perform a direct deposit to your nominated bank account. At no time does Heartwood Timber Designs receive the full credit card details for your online purchases.

PayPal

If you are paying by PayPal then the payment is governed by PayPal’s terms and conditions of buying online. PayPal offer leading consumer protection for payments. We receive immediate notification of a successful PayPal payment being made as soon as it is completed by you with PayPal so we will dispatch your order as soon as we are able after the order has come through to us.

Prices

All online prices are correct at the time of ordering. Any prices quoted over the phone will be correct at the time of ordering. If we discover any price discrepancy after you have placed your order over the phone that we cannot honour, you will be contacted to confirm the price change before shipping your order.

Availability

Generally all items that are advertised on the website are either in stock or able to be sourced within a short period of time (1-2 working days). If any items are expected to be out of stock for an extended period of time, we will mark this on the website.

Shipping

All orders will be shipped as soon as possible via Australia Post or local courier and charged as a flat rate of $15 Australia wide. Please allow up to 10 days for postage for Eastern Australia and 5 days within Western Australia. Delays for postage may occur during peak times, please check Australia Post website for postage delays. 

Specifications

Measurements and specifications are supplied as an approximate guide. We take all care to ensure that information is accurate and if it is found that we have made a material mistake that stops you from being able to use it as advertised, we will pay the return freight and offer a full refund for the goods and freight cost to ship that item to you.

All items shown in pictures or illustrations with the main product are deemed to be accessories or props and are not included in the sale price of the main item unless expressly stated.

Suitability

You must satisfy yourself that the suitability of the product for its intended use prior to purchasing any product. While Heartwood Timber Designs can offer advice and show how a product is used, it is ultimately your responsibility to ensure that the product is used correctly.

Government Taxes

All prices on this website include the 10% Australian Goods and Services tax.  All customer orders shipped within Australia include GST and a tax invoice matching the ATO’s requirements are shipped with the goods.

Heartwood Timber Designs ABN is 63 711 897 962.